FAQ

If you can not find the answer to your question here, please check the Lock and Hinge Help section, or email us or call us at 718-677-4186. We'll be pleased to help you.

1. How do I install the hardware? Will I need a professional?
2. What are the various types of door knobs used for?
3. Can I get my deadbolts and locking door knobs keyed alike?
4. Why do you have such low prices on your door hardware?
5. When will you ship my hardware order?
6. Can I return items that I purchase from Lock and Hinge.com?
7. Do your hinges match your door hardware finishes?
8. I want to see the items before I buy. Is there showroom near me?
9. Is there any discount for buying multiple items or multiple pieces of one item?
10. How do I get an item replaced under warranty?

1. How do I install the hardware? Will I need a professional
Installation of most Lock and Hinge hardware is simple and straightforward. Just follow the step-by-step Installation Instructions for the particular item. If you need a template or manual please see our Hardware Templates and Manuals section. 

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2. What are the various types of door knobs used for?

• Entrance Door Knob - this door knob is generally used for exterior applications with a keyed locking cylinder. Our lock experts can key the entrance knobs and deadbolts alike.
• Privacy Door Knobs - for use in bathrooms and bedrooms. Privacy knobs can be equipped with a lock. A slotted tool is used to unlock it from the outside.
• Passage Door Knobs - Sometimes called hall and closet knobs because they are often used for hall and closets. These knobs are not lockable.
• Dummy Door Knobs - These knobs are face mounted with screws. They do no have a latch mechanism. They are intended to be used on bifold doors or other applications that do not require a latch mechanism.

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3. Can I get my deadbolts and locking door knobs keyed alike?
Yes, you can. Our lock can do this all in the same order, or even on different orders. Even though these are locks of love to us, we cannot key all locks alike if the brands are different. On the other hand, it is unlikely that you will want to mix and match them because the finishes will vary between brands.

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4. Why do you have such low prices on your hardware?
The main focus of our parent company, Real Metropolitan Hardware, is serving the needs of New York City's finest architects, interior designers, builders, and contractors. When providing hardware for their projects we often buy more than is required to account for an occasional malfunction or cosmetic problem. Unlike the large discount houses like Lowes hardware, Ace hardware, Sears hardware or Home Depot, we must unload our overstock inventory as quickly as possible.

Also, our volume permits us to purchase directly form manufacturers rather than from distributors. That means better pricing for us which means better pricing for you, our customer. And it means great deals on quality hardware that you just can't find anywhere else.

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5. When will you ship my hardware order?
If your order is placed before 11:00 a.m. eastern time, it is filled and shipped within 2 business days; however, this is not guaranteed. Our products are sent UPS ground unless other arrangements are made. Most customers receive their orders within a week. If you need it sooner email us with your zip code or call us at 718-677-4186.

Order Processing
All orders are usually processed same or next business day and then shipped based on item availability.

Special or Factory Order Items
Items that are 'Special Order' on our site is due to manufacturer back orders and are industry-wide. All or most retailers will have delayed shipping on these items. At LockAndHinge.com we do our best to make sure to minimize any wait. We’ve posted a general delivery time-frame in the relevant product description.

Please note: Some items that are available for immediate shipping may have delayed shipment if other options/finishes are selected.

For any immediate concern or inquiry please contact us sales@lockandhinge.com or call 718-677-4186

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6. Can I return items that I purchase from Lock and Hinge.com?
Yes, we do permit you to return items. You will be required to obtain a RGA number. Restrictions may apply for example on some closeout items. Because we handle so many different types of items like cabinet hardware and knobs,kitchen hardware, restoration hardware, sliding door hardware, decorative house numbers, entry door locksets, exterior wall lighting, keyless door locksets, kitchen cabinet pulls and handles, it is impossible to go into detail here. So to check on returning an item, see our Lock and Hinge Policies section or just email us with your order number or call us at 718-677-4186.

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7. Do your hinges match your door hardware finishes?
Finishes of our other products will be close but not identical as finishes from various manufactures will vary. If you are concerned about finishes matching as close as possible we suggest you order items made by the same manufacturer.

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8. I want to see the items before I buy. Is there showroom near me?
The reason we can maintain great pricing and great service is that we don't have showrooms with the exception of our physical location in New York City. If you are a see-before-you-buy kind of person, just order one or two pieces of the items you are interested in. Once that meets your expectations, then we are confident you will feel comfortable placing the entire order with Lock and Hinge.

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9. Is there any discount for buying multiple items or multiple pieces of one item? 
Yes. If you feel you have a sizable order that may warrant an additional discount, please use our  Wholesale Quotation Form . Please email us or call us at 718-677-418 with any questions regarding our discount policies.

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10. How do I get an item replaced under warranty?
Manufacturer warranties vary a great deal. If you have had the product for some time, we will refer you to the manufacturer who will take care of any warranty issues. If there is a defect in any product that you have just received from us, we're happy to replace it. See the Lock and Hinge Policies page or just email us with your order number or call us at 718-677-4186.

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